FAQs
Frequently Asked Questions
About our products
- How long does my order take to arrive? Delivery time may vary depending on product availability. In-stock items are usually shipped within 2 to 3 business days. For handmade products, production time is approximately 10 business days before shipping.
- Are the products handmade? Yes, all our products are handmade, which guarantees their uniqueness and quality. Small variations in color, size, and texture are characteristic of handmade items.
- Can I customize a product? Of course! We love creating unique pieces. You can contact us to request a customization, and we will guide you through the process.
About the purchasing process
- How do I make a purchase? Select the product you want, indicate the quantity, and add it to your shopping cart. Follow the indicated steps to complete your purchase. The process is similar to any online store.
- What are the payment methods? We accept credit cards, debit cards, PayPal, bank transfers, among others.Â
- Is it safe to make a purchase on your website? Yes, your personal and financial information is protected by our security system. We use encryption protocols to guarantee the confidentiality of your data.
About shipping and returns
- What are the shipping costs? Shipping costs vary depending on the destination and package weight. You can check shipping rates at checkout. National shipping costs are free.Â
- To which countries do you ship? We ship nationwide. For international shipments, please write to us or call us for a quote.Â
- What is your exchange and return policy? Click here to learn about our policy.Â
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